Frequently Asked Questions

What if i need to cancel or forget to attend my appointment?

Appointments cancelled by phone or email more than 48 hours beforehand are not charged. Cancellations made with less than 48 hours notice, or non-attendance, will be charged at the full session rate (this include self funding clients and those covered by private medical insurance). If we have to cancel an appointment for which a fee has already been paid, then you will, of course, be entitled to a full refund or we can reschedule the appointment. We endeavour to let you know with as much notice as possible.

Are you able to provide me with reports?

Additional reports to your GP or other professionals will incur fees. We will discuss fees prior to the report writing, as this will be determined by the amount of time it will take to prepare the report.

Does psychological Therapy work?

We provide evidence based psychological therapies which follow the NICE Guidelines. Often therapy can take time to notice change, we offer safe and ethical psychological therapy to help you through the process of therapy.

My partner/friend/colleague would benefit from therapy. Could I book them in for an appointment to meet with you?

We understand that it is often hard for individuals to initially meet with a therapist to talk about difficulties. We would encourage for you to get in touch with us so we can arrange a free 15 minute telephone consultation, and we can think together about whether we might be able to help.

Do you offer out of hours or weekend support?

Our working days are Mondays to Thursdays 8am till 9pm. We are not equipped to provide a crisis service or any support out of hours. If you are feeling like you may be at risk to either yourself or others, it is important you get the help you need in a timely manner.

There are a number of helplines that can offer support including:

SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 4.30pm to 10.30pm on +44 (0)300 304 7000.

Samaritans is a 24/7 helpline for people to access a confidential listening ear at times of distress. They can be contacted on 116 123.

In an emergency situation please call 999 or 111 and/or visit your local Accident and Emergency department.

For children and young people: Childline or call for free on 0800 1111 Advice for young people and parents 24/7